Frequently Asked Questions

A 10% deposit confirms your booking. You pay the rest when you arrive, before the tour starts. How to book and pay

All our prices are in US dollars (USD). Your invoice shows the total price, the 10% deposit and the balance you pay when you arrive.

Yes. You can pay by Visa or Mastercard on our secure payment page, with PayPal, or by bank transfer to our company account in Indonesia. How to book and pay

Cancel 30 days or more before your trip and you get a full refund. From 7 to 29 days before, you get a refund minus a 10% booking fee. Less than 7 days before, or if you don’t show up, there is no refund. Cancellation Policy

Every foreign visitor to Bali pays IDR 150,000 once per visit. Pay it only on the official site, lovebali.baliprov.go.id, or at the airport counter. Ignore anyone asking for a different amount.

Citizens of ASEAN countries can stay up to 30 days without a visa. Most other visitors need a visa on arrival (e-VOA): IDR 500,000 for 30 days, which you can extend once for another 30 days. Apply on the official site, evisa.imigrasi.go.id, at least 48 hours before you fly, or pay at the airport when you land. Check the rules for your passport before you travel.

Nyepi is the Balinese Day of Silence. For 24 hours, from 6 am, nobody goes out, there is no traffic and Bali airport is closed. In 2027 Nyepi falls on 8 March, so arrive by 7 March. Festivals & Events Calendar

Travel insurance is not included in our tours. We strongly recommend it, especially for volcano hikes and boat trips.

Yes. Every trip is private, with your own driver and guide. You don’t share the car or the guide with other travellers.

Yes. Every tour comes with a private driver and an English-speaking guide.

Children aged 10 to 11 can join treks on request, with a parent. Hikes often start in the dark and can be steep, so tell us your children’s ages when you book and we will tell you which hikes suit them.

A tour day is up to 12 hours. Volcano trips start early: the Ijen trail opens just after midnight, so hikers start in the dark.

We tell you on WhatsApp as soon as we know. If your plan has room, we try again the next day. If not, we swap it for another activity and refund the tickets for the part you missed. If the whole trip can’t go ahead, you choose a full refund or new dates. Park Rules & Closures

Not at the moment. The summit (Mahameru) is closed because of volcanic activity, and the whole trail has been closed since late August 2026 because of forest fires. When it reopens, hikers can only go as far as Ranu Kumbolo lake. Park Rules & Closures

Yes. Since 1 April 2026, every visitor must be booked in advance by a licensed boat operator, and there are no tickets at the gate. Book at least 2 to 3 days ahead, and weeks ahead from June to August. On our tours, we do this for you.